browse

If your package's tracking information indicates it has been delivered, but you cannot locate it, please follow these steps:

Verify the Shipping Address:
- Ensure that the shipping address provided in your order confirmation is correct.
Inspect the Delivery Location:
- Check all areas around your residence where the package might have been placed, including:
  - Porch
  - Garage
  - Exterior doors
  - Under mats
  - Near back entrances
  - Mailbox or designated mail area
  - Building's front desk, reception, or receiving area
Check for Delivery Notices:
- Look for any notices of attempted delivery or postcards left by the carrier indicating the package's location or next steps.
Consult Neighbors:
- If it's safe to do so, ask your neighbors if they have received or seen your package.
Contact the Carrier:
- Reach out to the carrier responsible for delivering your package to inquire about its status.
Allow Additional Time:
- In rare cases, packages may be marked as delivered up to five business days before their actual arrival. Waiting this period might result in the package's arrival.

If the Package Remains Unlocated After Five Business Days:

Contact HairFullyGlam Support:
- Submit a ticket through our Support Page within 30 days of the expected delivery date.
- Provide all relevant details, including your order number and any correspondence with the carrier.

Important Note:

Once your package has been handed over to your local post office, HairFullyGlam no longer has jurisdiction over it. For assistance in such cases, please contact your local post office directly.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.